×

Aby zapisać produkty jako ulubione, musisz zaakceptować pliki cookie.

Frequently Asked Questions (FAQ)

Here you’ll find answers to the most frequently asked questions.

What skincare products does Dr. Novicka offer?

Our range includes facial skincare products developed by Dr. Danuta Nowicka. Currently available in our store are face creams (day and night creams), a lifting serum, a micellar makeup remover, and an eye cream, and we are already working on new products. All Dr. Novicka products are based on the unique and patented complex of hyaluronic acid and structured water developed by Dr. Danuta Nowicka, providing 20% better hydration than products using regular water.

Are Dr. Novicka products tested on animals?

No, all our products are cruelty-free and are not tested on animals. We love animals and encourage our customers to make conscious choices when it comes to cosmetics.

For what skin types are Dr. Novicka products intended?

Dr. Novicka cosmetics are designed for mature skin. They are also ideal for dry, oily, acne-prone, or sensitive skin. Even those with sensitive skin can use our products, as they are very gentle. However, we recommend performing a patch test on clean forearm skin and waiting 24 hours before using any product.

Do your cosmetics contain parabens?

No, all our products are free from parabens and other harmful substances. We ensure that our cosmetics are safe for health and suitable for all skin types.

Are your products suitable for sensitive skin?

Yes, our products are suitable for sensitive skin. All formulas were developed by Dr. Danuta Nowicka, a dermatologist with over 20 years of experience. Our cosmetics are gentle and safe, even for the most demanding skin.

Are your cosmetics suitable for vegans?

Yes, most of our products are suitable for vegans and do not contain any animal-derived ingredients. However, we must note that not all Dr. Novicka products are 100% vegan. Detailed information about the ingredients of each product can be found in its description on our website. We ensure that our cosmetics are ethical and meet the needs of our customers.

Are your products a good gift idea?

Yes, in our store, you will find products that make perfect gifts for the special women in your life—whether it’s your mother, wife, sister, or friend. Dr. Novicka cosmetics are carefully crafted, luxurious products that will surely delight any recipient. They are an excellent choice for occasions such as Mother’s Day, Women’s Day, Christmas, or name days.

What payment methods do you accept?

We accept credit card payments, PayPal, bank transfers, Blik, and cash on delivery. We prioritize the safety and convenience of our customers, so all transactions are encrypted and secure.

How can I place an order?

You can place orders directly on our website by adding products to your cart and proceeding to checkout. The ordering process is simple and intuitive, and our customer service team is always ready to help with any questions. After placing your order, you will receive a confirmation email with all the details.

How long does it take to process an order?

Order processing takes 2 to 5 business days. We strive to process orders as quickly as possible to ensure that our products reach our customers in the shortest possible time. Delivery times may vary depending on the location and chosen shipping method.

Do you offer free shipping?

Yes, we offer free shipping within the country for orders over 300 PLN.

Can I return a purchased product?

Yes, we accept returns within 30 days of the purchase date, provided the product has not been opened. Please contact our customer service team for return instructions. Returned products must be in their original packaging and in an unused condition.

How can I contact customer service?

Our customer service team is available via email at kontakt@drnovicka.com, through the contact form in the “Contact” section (link), and by phone from Monday to Friday. We are at your service from Monday to Friday, 8:00 AM to 3:00 PM. We strive to respond to all inquiries within 24 hours.

Can I modify or cancel my order?

You can modify or cancel your order as long as it has not yet been shipped. Please contact customer service as soon as possible. We will do our best to assist you in any situation to ensure your shopping experience is as comfortable as possible.

Can I buy your products in-store?

Currently, our products are available exclusively online. We encourage you to follow our website and social media, where we will announce any changes and potential in-store sales. For now, we offer our customers the convenience of online shopping with delivery straight to their homes.

What are the benefits of subscribing to the newsletter?

Newsletter subscribers are the first to receive updates about new products, promotions, and events with the Dr. Novicka brand. It’s a great way to stay informed about the latest trends and offerings in our range.

How can I find out about new products and promotions?

Information about new products and promotions is regularly posted on our website and sent to newsletter subscribers. You can also follow us on social media, where we share all updates related to our offerings.

Is Dr. Novicka a Polish company?

Yes, our products have been developed and manufactured in Poland. Dr. Novicka products are 100% Made in Poland.